Frequently Asked Questions

Do I have to pay shipping costs?

No, Shapely covers all shipping costs. There are no additional costs for you.

How long will it take for my order to arrive?

At Shapely, we process orders placed on weekdays before 3 p.m. on the same day. Expect delivery within 6 to 10 business days as products are shipped directly from our suppliers.

How can I track my order?

We offer Order Tracking for all shipments. Once your order has shipped, you will receive a link to track its current status. Please note that tracking information may take a while to be available.

What is the return policy?

You can return your order within 30 days if it meets the conditions listed on our website. Upon receipt of the return, we will process the refund within 30 days.

What if I provided the wrong delivery address?

It is your responsibility to ensure that the delivery information is correct. While we strive for prompt processing, there is a limited time for address corrections. If you suspect an error, please immediately take please contact us.